Welcome to our Help Center! We're here to make your shopping experience as smooth as possible.

Ordering

How do I place an order?
Simply browse our products, add your desired items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

Order Processing

Orders are typically processed within 1–3 business days. You'll receive a confirmation email once your order has been placed and another email with tracking information once it ships.

Shipping

Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery times are provided during checkout.

Tracking Your Order

Once your order has shipped, you'll receive a tracking number by email so you can monitor your package's progress.

Returns & Refunds

If you're not satisfied with your purchase, please review our Return & Refund Policy for eligibility and instructions.

Need More Help?

If you can't find the answer you're looking for, contact our customer support team.

Email: chickyandzena@gmail.com

We aim to respond within 24–48 business hours.

Frequently Asked Questions (FAQ)

How long does shipping take?

Orders are processed within 1–3 business days. Shipping times vary depending on your location and the shipping option selected at checkout.

Can I track my order?

Yes. Once your order has shipped, you'll receive a tracking number via email.

Do you ship internationally?

We ship to many countries. Shipping availability and rates are shown during checkout.

Can I cancel my order?

If your order has not yet been processed, we may be able to cancel it. Please contact us as soon as possible.

What if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery with your order number and clear photos of the issue. We'll work to resolve it promptly.

What payment methods do you accept?

We accept major credit and debit cards, as well as other secure payment methods available at checkout.

How do I request a return?

Please contact our support team with your order number. We'll provide return instructions if your item is eligible under our Return & Refund Policy.

How can I contact customer support?

You can reach us by email at chickyandzena@gmail.com. We typically respond within 24–48 business hours.

Are your products suitable for beginners?

Yes! Many of our products, including our eyelash extension training kits, are designed specifically for beginners as well as beauty students and aspiring lash artists.