Return Policy

At ChenaDoll, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase or your order number is required.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

Opened or used beauty products
Items damaged through misuse
Clearance or final sale items (if applicable)

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the item so we can resolve the issue quickly.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status.

If approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear.